Our Services
BFMS provides the Owners Corporation with following services:
Site Management & Administration
- Clearly communicate with owners, occupants and strata managers to ensure expectations are managed and met
- Ensure the optimum operation of all plant and general facilities. In the case of corrective maintenance, thorough investigation is carried out prior to the commencement of work.
- Manage, maintain and provide all relevant administration, registers, records and databases
- Provide a 24 hour, 7 day a week response to emergencies
- Establish and maintain an asset register
- Establish and maintain a security register for common property keys and fobs/swipes by conducting annual audits of all keys issued and take appropriate action to enhance security through the cancellation or recording of keys
- Co-ordinate and manage bookings for move-ins and outs, function and meeting rooms as well as recreation areas.
Contractor Management
- Accurate reviews of contracts and scope of services to ensure the Owners Corporation receive cost efficient and relevant services in line with requirements
- Make recommendations to the Owners Corporation about the tenders received
- Issue work orders to contractors/service providers after approval by the Owners Corporation
- Oversee and performance manage service providers to ensure all aspects are in keeping with agreed upon conditions
- Facilitate and oversee works undertaken by service providers
- Process contractor’s/service provider’s invoices for payment, and liaise with the Owners Corporation and the Strata Manager
- Undertake annual performance review to assess each service provider
Meetings & Reports
- Attend scheduled meetings of the Executive Committee and Owners Corporation
- Provide a monthly report which details:
- Malfunctions in common property
- Progress of ongoing issues in common property
- Performance of agents, contractors or other employees of the Owners Corporation
Maintenance
- Schedule (and recommend to the Owners Corporation) routine and preventative maintenance services, essential services and other statutory maintenance inspections and certificates.
The following contractors’ services will be monitored by BFMS:-
- Fire services
- Lifts
- Pumps – cold water booster pumps, sewer pumps and stormwater pumps
- Mechanical – fans, air conditioning unit and cooling tower
- Cleaning
- Pest control
- Security – Intercom, CCTV and access control
- Landscape & Gardening
- Pool services
- Gymnasiums and recreational facilities
- Assist with the follow-up of defects or existing problems within the property upon receiving a Defects Report. This will be achieved through:
- Communicating with Owners Corporation representatives
- Managing the status of defect’s repairs
- Assisting the builder with access and general information
- Documentation and reporting of further defects to the builder
- Maintain up-to-date drawings of plant, service and installation of equipment
- Regularly inspect common areas, plant and equipment to identify and address any issues
- Daily inspections – general inspection of common areas
- Weekly inspections – operational inspection of plant and equipment
- Respond to and investigate all maintenance failures and liaise with immediate contractors
- Keep a log of individual maintenance tasks carried out.
WH&S
BFMS is committed to assisting the Owners Corporation in creating high standards of health, safety and welfare in the working environment for residents and visitors of the property through:
- Arranging a WHS audit by specialists
- Ensuring that service providers/contractors supply evidence of having safe system of work and relevant competencies for the tasks required
- Ensuring relevant insurances and required licenses and/or permits are current
- Conducting site-specific inductions for prospective contractors or service providers
- Maintaining and promoting a safe and healthy workplace
- Identifying, controlling and mitigating risks within the workplace in a timely manner.